About Harmony Healthcare

Harmony has been providing behavioral healthcare services in Las Vegas since 1989. As of November 1st, 2021, Harmony is now a part of CloudMD. Harmony Healthcare has been a leader in the behavioral health services industry servicing the Las Vegas community for the last 30 years. Harmony Healthcare provides specialized employee benefit programs for health plan carriers with approximately 200,000 covered lives for self-insured/multi-employer Taft Hartley funds, private industry employers, public sector agencies and third-party administrators. Additionally, Harmony Healthcare complies with the highest industry standards in all areas of clinical service delivery and operations. Harmony is now a part of CloudMD.

About CloudMD

Are you looking to further develop your career in the Healthcare industry with one of North America innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for!

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient healthcare journey and provides better access to care and improved outcomes. Through CloudMD proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

What You'll Be Doing

• Schedule appointments using Intergy EHR system.
• Cancel and reschedule appointments.
• Transfer calls to appropriate departments.
• Answer Crisis Calls.
• Respond to voice messages and cancellation messages.
• Send patient messages to the appropriate clinics for providers.
• Verify insurances.
• Verify patient information (Insurance, Phone #, Address) and update in SEHS.
• Input all pertinent information into the notes in patient administration for each patient.
• Other duties as assigned by Manager or Lead.

What You Need to Be Successful

• At least 6 months Call Center experience
• Fluency in both English and Spanish
• Computer knowledge (Word, Excel, Typing)
• Customer Service experience
• Appointment scheduling experience

Skills an Ideal Candidate Would Have

• Knowledge of phone etiquette
• Knowledge of Mental Health and Substance Abuse is a bonus
• Knowledge of Nevada Insurance is a bonus
• Minimum of a High School education, college degree preferred

We thank everyone who is interested in our role. We'll reach out to candidates directly if we are interested in moving forward.

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

CloudMD is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email recruiting@cloudmd.ca.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Telehealth

Medical specialties:

• Psychiatry

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Suite 300 Las Vegas, NV 89102 (Required)

Ability to Relocate:

• Suite 300 Las Vegas, NV 89102: Relocate before starting work (Required)

Work Location: In person