Medical Check-in Receptionist (CIR) & Medical Check-out Receptionist (COR)

The Check-in/Check-out Receptionist (CIR, COR) plays a crucial role at Harmonie Medical. The Check-in

Receptionist provides exemplary customer service to all incoming patients, visitors, representatives, and other customers by greeting and directing them in a welcoming and helpful manner. The Check-in Receptionist will ensure the completion of paperwork, sign-in and security procedures, and scheduling of appointments. During the check-in process, the patient’s demographics are entered and updated within our Epic EMR, and insurance is verified. Outstanding balances are collected as well as deductibles, coinsurances, and any other payment due. Monetary collections are balanced daily. In addition, the CIR is responsible for maintaining the check-in desk to ensure cleanliness and maintain patient privacy. It is imperative that the receptionist always reflects a positive and courteous attitude toward our patients as the CIR is a critical component of the high level of customer satisfaction that we strive to achieve. The receptionist must be well organized, efficient, and prompt. Strong communication skills are also imperative to the success of this position. The Check-in Receptionist is also responsible for coordinating with the rest of the team to provide a timely turnaround for the patient and responding to patient questions and concerns with a sense of urgency and kindness.

The Check-out Receptionist (COR) is responsible for greeting patients as they check-out and offer them friendly and prompt assistance while scheduling the patient’s next appointment. If the patient does not schedule the patient is entered into a recall system in the EMR for their 1-year annual check. The Check-out Receptionist will balance collections and copy receipts at the end of each day to provide them to our billing specialist.

While this job description is meant to provide an overview and specific responsibilities of both the Check-in and Check-out Receptionist, Harmonie Medical reserves the right to make changes, adjustments, and revisions, as needed.

General duties:

· Maintain patient confidentiality.

· Must be able to follow company policies and procedures.

· Outstanding communication skills, positive and constructive manner with others and able to receive direction from the Front Office Administrative Manager, Chief Operating Officer, and Physician Owners.

· Professional appearance, integrity, strong work ethic, willingness to work in a hands-on fashion to do whatever it takes to help the team success.

· Utilize telephone courtesies on all phone interactions, including placing callers on hold or directing them to the correct team member. These courtesies are also required when communicating with other team members.

· Adhere to HIPAA. OSHA and other compliance regulations.

· Complete all tasks within the timelines established by the practice.

· Perform other duties as assigned or requested.

· Regular attendance and punctuality are required (must arrive 15 minutes before the practice schedule starts). Must be a reliable team member dedicated to showing up to work every day to perform their duties to ensure the practice operates smoothly each day

Job Type: Full-time

Pay: $15.00 - $18.50 per hour

Expected hours: No less than 40.00 per week

Benefits:

• 401(k)
• 401(k) 2% match
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Dermatology
• Medical-Surgical

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Evans, GA 30809 (Required)

Ability to Relocate:

• Evans, GA 30809: Relocate before starting work (Required)

Work Location: In person