About the Role

As Account Management Lead, you will lead a team of high-performing account managers and be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will be actively contributing to the overall Harman customer business strategy and maintain high-level customer relationships with insights into the customer's product/platform roadmap.

Your Team

This position leads a team of Account Managers supporting all Strategic Business Units (SBU) projects and Harman automotive products for your customer.What You Will Do

• Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customers for a select portfolio of customer projects

• Oversee commercial and legal agreements and customer negotiations for awarded business

• Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed

• Ownership of commercial targets (revenue, EBIT, Cash Flow) for your portfolio of customer programs

• Own continuity of awarded business (extensions, follow-ons, CRs) with focusing on the continued lifetime profitability of your portfolio

• Develop and maintain a relationship map, including the status of the relationship, goals, and actions to get to the desired state

• Execute the HR cycle activities including hiring, performance management, succession planning, coaching, and development.

What You Need

• Bachelor's Degree in Engineering or Bachelor's Degree in Business Management

• 10 years of related sales experience with at least 5 years in Automotive

• 5 years leading an Account Management organization along with customer interfacing and cultivating customer relationships

• Must have a thorough understanding of Automotive OEM's organization and processes

• Thorough understanding of P&L statements, business cases, and quotes/contracts with automotive OEMs

• Basic technical understanding of Automotive HW and SW systems

What is Nice to Have

• Master's degree in Engineering or Business Management

• Experience working with the applicable customer/OEM

• Experience working with the Automotive ecosystem including different Tier levels and 3rd party suppliers

• Work experience at a Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS

What Makes You Eligible

• Be willing to travel up to 30%, domestic and international travel

• Be willing to work in the Novi, MI office

• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition Reimbursement

• Access to HARMAN Campus Fitness Center and Cafeteria

• An inclusive and diverse work environment that fosters and encourages professional and personal development