Position Description

Under the direction of the Managing Director of Veterans Housing, the Property Manager is responsible for the oversight of 180 tenants’ Occupancy Agreements, rent collection including rent subsidies, along with related administrative duties.

Essential Job Functions

The following duties are mandatory requirements of the job:

• Maintains up-to-date system for tracking all aspects of tenant rent collection, rent arrears, FHEPS revenue, PA revenue, unit vacancies and Occupancy Agreements.
• Liaises with HRA and DHS on missing FHEPS and PA checks, with the goal of recouping unpaid funds due to Harlem United.
• Tracks and reconciles rent payments.
• Tracks 180 tenant Occupancy Agreements and creates timelines for upcoming renewals. Distributes Occupancy Agreements to tenants for renewal.
• Communicates with tenants in writing and in person on matters pertaining to rent and Occupancy Agreements in a timely manner.

• Drafts non-renewal notices and other related documentation.

• Manages HRA CAPS System, including coordination of one-shot deal submissions to HRA and needed follow-up.
• Participates in meetings with HRA and DHS to discuss status of outstanding claims for one shot deal rent and subsidy checks.
• Enters data and maintains quality information for program services utilizing funder required database(s). 
• Tracks rent rolls and shares with Program and Finance staff on a monthly basis.

• Responds to tenants’ concerns and questions regarding rent, FHEPS payments, PA payments, and Occupancy Agreement renewals in a timely manner.
• Coordinates with on-site Facilities staff as needed on planned move ins/move outs and unit inspections by HPD.
• Provides timely information to attorney as needed.
• Escalates issues to Managing Director and senior management as needed.
• Other duties as assigned.
  Education and Certification 

Bachelor’s Degree preferred and at least 5 years of related administrative experience.

Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

• The candidate will have a commitment to quality work in a community-based organization environment with an ability to work independently and a willingness to work in a team approach.

• Detail-oriented organization and documentation skills.

• Ability to organize, prioritize, and meet deadlines while working on numerous ongoing projects simultaneously.
• High-energy, people-oriented, engaging individual with exceptional interpersonal skills capable of exemplifying the organization’s mission and collaborative culture.
• Demonstrated ability to communicate effectively with all levels of the organization, including senior executives as well as clients and other community members.
• Exceptional written, verbal, organizational, and interpersonal skills.
• Impeccable tact and discretion required in dealing with confidential information.
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).