Harken, Inc. is a leading manufacturer and distributor of innovative sailboat hardware and accessories for over 50 years. We also translate our engineering capabilities into high-performance products for industry. If you have a positive can-do attitude, and thrive in a casual, but fast paced work environment, we want you!

TITLE: Customer Account Specialist

REPORTS TO: Customer Service Manager

BASED AT: Harken, Inc., Pewaukee, WI

STATUS: Full Time, 1st shift, Non-Exempt

KEY RESPONSIBILITIES:

• Learn Harken’s product line in order to respond to customer inquiries and promote products
• Prepare customer quotations and invoices using D365
• Manage customer orders, including scheduling ship dates, consolidating orders, and determining mode of transport
• Expedite customer orders by working with internal departments; including purchasing, accounting, shipping, and production
• Work closely with Export Specialist on international orders to ensure a clear understanding of customer requirements, special international freight processes and sales terms (INCOTERMS)
• Respond to assigned accounts and retail customers by phone and email.
• Respond to customer inquiries and feedback regarding products, services, delivery dates and pricing
• Issue RMA and submit credits and debits
• Collaborate with sales team and pricing leader to update and maintain customer parts and price lists annually
• Responsible for updating and maintaining customer standard operating procedures (SOP)
• Provide ongoing support to sales team

· Other duties as assigned

POSITION REQUIREMENTS:

• A high school diploma or General Education Degree (GED) is required. An associate’s degree and a minimum of two years customer service experience in a manufacturing environment is preferred; and/or an equivalent combination of education and experience.
• Excellent oral and written communication skills
• Ability to function in a team environment
• Manage a high volume of transactions while maintaining superior attention to detail
• Strong computer skills required. Microsoft Excel, Word and Microsoft Dynamics AX knowledge, a plus
• Sailing experience, a plus

· Excellent problem-solving skills, attention to detail, and ability to prioritize multiple assignments
to meet deadlines and goals despite unexpected setbacks, obstacles, or time constraints

· Team player able to interact in a positive, constructive manner with staff members on all levels within the company

· Ability to use standard office equipment

· Computer proficiency in Microsoft Office Suite programs, i.e., Word, Excel, Outlook, Power Point, Publisher

· Ability to add, sub-tract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

· While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, feel or handle objects, tools or controls; and reach with hands or arms. The employee is occasionally required to stand and walk; climb or balance; and stoop, kneel, crouch and crawl. Must be able to walk or stand on concrete for up to 4 hours at a time

· Must be able to lift 50 pounds without assistance

· Specific vision abilities required by this job include close and distance vision; color vision; peripheral vision; depth perception and the ability to focus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties or skills required.

APPLICATION REQUIREMENTS:

Submit your resume via email to: jobs@harken.com

Harken is an equal opportunity employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person