The Shift Leader is responsible and accountable for performing specific tasks and duties, as assigned. The Shift Leader provides each guest with a positive customer service experience, prepares quality food products and keeps the restaurant clean, pleasant and safe for all customers and employee's .

The Shift Leader Follows and enforces all company policies, procedures and guidelines.

Appropriate and Fair Business Practices :

• Follows and complies with all company policies and procedures regarding business and personal practices as well as ensures all policies and procedures are followed by crew and mangers.
• Follows and enforces all company safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and customers.
• Personal appearance- The Restaurant manager must maintain a complete, neat, and clean and wrinkle free uniform.

Requirements :

• Must be at least 18 years old.
• Must have reliable transportation.
• Must have a telephone or other reliable method of communicating with the restaurant.
• Must be able to work flexible hours.
• 40 Hours minimum required.
• Follows the steps outlined in the Crew Person Training Program to ensure crew is properly trained and obtains the ability to perform tasks and responsibilities.
• Understands how each job responsibility impacts the customers, other employees and overall operations.
• Keep manager on duty informed of anything that might affect the customers, other employees and overall operations.
• Is performance oriented and driven; understands performance expectations and is aware of performance results.

Essential Functions :

The essential functions of the crew person positions are denoted below in the following key area :

Total Customer Satisfaction

Consistently provides a quality product and customer service experience that delivers total customer satisfaction. Ensures the restaurant management team and crew provides Quality product and customer service as well.

• Follow all customer service guidelines and procedures; takes the appropriate action to ensure all customers receive service beyond their expectations.
• Work assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
• Ensures that all customers receive hot, quality products, prepares, packages and delivers all products according to menu standards.
• Handles all food products according to company procedures, follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of customers and employees.
• Assist managers and Crew with completing duties as needed.

Last updated : 2024-05-02