Overview

Guest Service Requirement

At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset. 

Responsibilities

Essential Functions

· Responds to and consistently meets the needs of internal clients.

· Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service.

· Delivers assignments/projects on time and completes all aspects before delivering to internal clients.

· Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.

· Keeps track of existing products/services and/or progress on new initiatives.

· Prepares project plans that aid in moving project forward.

• Proven ability to provide direction and motivate employees through superb team leadership, development and partnering abilities and ability to handle multiple tasks and deploy resources effectively.
• Must have a demonstrated ability to quickly evaluate options and make decisions which positively influence both short and long-term business objectives.
• Ability to influence results through efforts of subordinate executives.
• Ability to self-start and self-support; no need to build a bureaucracy.
• Must be relationship-oriented, be a person of stature and credibility who will take an active role in customer development, industry participation, and dealings with governmental and regulatory agencies.
• Proven ability to be a strategic thinker.
• Must be able to set goals and a vision for the operating organization, anticipating changes and opportunities having potential impact on growth and profitability.

Qualifications

Education and Experience

• Undergraduate degree is required, and a graduate education is preferred.

• Minimum 10 to 15 years diverse business experience with significant administrative responsibilities in gaming, entertainment, hospitality, or a major corporation with multiple units and locations.
• In depth knowledge of corporate staff function.
• Previous operating experience in managing a department or functional area within a well branded hotel or gaming property, with responsibilities that include P&L management and planning functions.
• Background in Casino Operations, Hotel Operations, Marketing, or Finance is preferred.

Additional Details

Required Certification/License

Ability to obtain a Gaming Occupational License ( Key) within the State of Ohio