Overview

Supervisors work in retail and restaurants. and coordinate the daily operations during a shift. They oversee maintaining high productivity and a consistently

positive customer experience. They will report to the manager

A shift supervisor overviews the daily activities and how employees perform during their shift.

They are responsible for maximizing customer satisfaction through handling requests or complaints.

They are also in charge of maintaining a tidy and organized workspace stocked with essential supplies, while ensuring that production or service runs smoothly.

Responsibilities

· Assign duties to employees and oversee their progress

· Train and integrate new workers

· Provide guidance and feedback to employees when needed

· Ensure industry rules and regulations are followed

· Handle customer and employee complaints

· Resolve conflicts between employees

· Ensure all temp logs are maintain

· Check for freshness of all products

· Ensure all Company mottos and value are met daily

· Preform monthly inventory

· Assist Cooks when needed

· Work side by side with Team members

· Be available for multiple shifts

· Do a Daily recap of shift

· Place service orders, in house and vendors

Qualifications

Previous experience as a Shift Supervisor or similar role

· Full understanding of industry safety standards

· Comprehensive knowledge of basic software, such as Word and Excel

· The ability to meet the physical demands of the job, such as standing up for long hours and lifting heavy loads

· Working well within a team

· Ability to multitask

· Leadership and conflict-management skills

· High School Diploma;