Overview

Who We Are:

For over a century, HarborOne’s mission has not wavered, total commitment to our customers, our communities, and our colleagues. Founded in 1917 to serve the growing financial needs of our local communities, HarborOne continues to honor and embrace its commitment to strengthen and empower the communities where our customers and employees live and work.

Today, HarborOne has 30 branches in southeastern Massachusetts and Rhode Island and 2 commercial lending offices in Boston and Providence. Our corporate values of accountability, integrity, respect, trust and teamwork are core to how we manage our business and our relationships with our customers. Working at HarborOne will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Job Description:

Under the direction of the Branch Manager, the Relationship Banker will embrace the mission of relationship building and profitable growth. This is a cross-functional team member empowered to create an exceptional customer experience by meeting customer needs and delivering solutions from the initial greeting to fulfillment. This position requires in-depth knowledge of all branch products and services, operational systems, and applications/technologies.

Responsibilities

Responsibilities:

Customer Experience

• Empowered to create an exceptional customer experience by meeting customer needs and delivering solutions from initial greeting to fulfillment.
• Continually exceeds customer service standards and expectations of the branch model including memorable greetings, active lobby management, technology on-boarding, and building loyal relationships.
• Educate and engages customers on additional financial solutions.
• Promote and drive high customer service standards to achieve high levels of customer satisfaction.
• Be the face of HarborOne Bank by presenting a professional, friendly and helpful appearance with every customer interaction.

Profitable Relationships

• Independently facilitates and handles complex conversations on all business needs and guides customers to improve their overall financial well-being
• Open new accounts and perform transactions as needed
• Acquire low cost core relationships in consumer and business categories
• Achieve success in all goal categories as assigned. Consistently meet individual performance goals and contribute to team objectives.
• Actively participate in all bank-wide sales campaigns and programs
• Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals

Branch Operations

• Provide support as needed to conduct reconcilement in-Branch with Branch Settlement, Debit Cards, ATM, and Recyclers
• Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals
• In the absence of the Branch Manager, may be required to take on additional responsibility to actively run the business

Problem Solving

• Leverage problem solving and strong communication skills to resolve customer issues as quickly and efficiently as possible while focusing on deepening customer relationships
• Possesses advanced understanding of financial services, HarborOne products, policies, and procedure and serves as a decision maker

Qualifications

Required Skills:

• 3-5 years of retail banking or retail experience.
• Strong attention to detail and the ability to multi-task and balance multiple priorities.
• Excellent communication skills both in-person and over the phone.
• Ability to tailor features and benefits of solutions to customers with varying financial needs.
• Possesses outgoing team ordinated personality with outstanding verbal, written and interpersonal communication skills.
• Self-motivated and exudes confidence with customers while presenting solutions.
• Strong ability to educate and connect customers to alternative channels by leveraging technology.
• Ability to adapt quickly to change.
• Ability to maintain composure and resolve customer complaints and requests independently under high pressure situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Desired Skills:

• Prior experience working in a fast-paced sales, retail, hospitality, or banking environment.
• Bachelor’s degree from a four-year college or university.