Overview

Who We Are:

For over a century, HarborOne’s mission has not wavered, total commitment to our customers, our communities, and our colleagues. Founded in 1917 to serve the growing financial needs of our local communities, HarborOne continues to honor and embrace its commitment to strengthen and empower the communities where our customers and employees live and work.

Today, HarborOne has 30 branches in southeastern Massachusetts and Rhode Island and 2 commercial lending offices in Boston and Providence. Our corporate values of accountability, integrity, respect, trust and teamwork are core to how we manage our business and our relationships with our customers. Working at HarborOne will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Job Description:

Tellers are an integral part of HarborOne’s branch operations. Tellers complete transactions while educating and engaging customers in conversations that provide financial solutions. This position requires a knowledge of all branch products and services, operational systems, and applications/technologies. If you are a “people person” and you are looking to make a positive impact on the financial well-being of those in your community, then this is the job for you!

Responsibilities

Responsibilities:

Quality

• Balances cash drawer, adheres to branch cash limits within set guidelines, and scans work daily.
• Performs face-to-face customer transactions for a variety of financial transactions.
• Consistently produce error free work.

Customer Experience

• Provides exceptional customer service by meeting all customer requests.
• Be the face of HarborOne Bank by presenting a professional, friendly and helpful appearance with every customer interaction.
• Educates and engages customers on additional financial solutions through rapport building conversations.

Profitable Relationships

• Engage customers in conversations that provide a variety of financial solutions that satisfy their needs, including but not limited to; making referrals to partners as necessary and leveraging digital banking platforms.
• Actively participate in all bank-wide sales campaigns and programs.

Job Knowledge

• Ensure compliance with all financial policies, procedures, and regulatory requirements.
• Provide assistance as needed to reconcile ATMs, Coin Machine, Night Depository, and Branch Settlement.
• Possesses adequate knowledge and stays up to date with systems, products, policies, and procedures.

Qualifications

Required Skills:

• High school diploma or general education degree (GED); or one to three months of related experience.
• Strong attention to detail and the ability to multi-task and balance multiple priorities.
• Excellent in person communication skills.
• Educates and engages customers in conversations regarding their current and future financial needs.
• Possess outgoing team ordinated sales personality with outstanding verbal, written and interpersonal communication skills.
• Exudes confidence with customers, self-motivated and the ability to adapt quickly to change.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Desired Skills:

• Experience with servicing of customers and cash handling in a fast-paced sales, retail, hospitality, or banking environment is beneficial.

Compensation:

The base pay range for this position is $21.00/Hourly - $23.00/Hourly. Offers will be determined based on job-related knowledge, skills, experience, and location.

Benefits:

Our benefit package* may include:

• Paid vacation and sick time
• Medical and dental insurance
• Pre-tax premium program
• Health Reimbursement Account/Health Savings Account
• Employee Stock Ownership Plan (ESOP)
• 401K plan
• Life Insurance
• Tuition reimbursement and tuition assistance programs
• Short term and Long-term disability insurance