Essential Functions:

• Answers incoming call, both internally and externally, in a warm, pleasant

and professional manner

• Ensures that all messages are relayed promptly to the intended person
• Maintains current visitor log
• Greets all visitors, residents, family members and associates in a warm

and inviting manner on the phone

• Ensures that the reception areas are clean, hospitable, and inviting
• Ensures the compliance of all Concierge Team standards and First

Impressions Captain standards for the community entrance from the
driveway entrance(s) through the lobby

• Responsible for creation and maintenance of resident face sheets utilizing

the Yardi system

• Inputs resident information for face sheet and uploads resident

photograph

• Ensures all issues or concerns related to an inviting environment and

hospitable atmosphere and shared with the First Impressions Captain,
Director of Maintenance and Executive Director. This includes, but is not
limited to:
o Driveway entrance(s)
o Roadway to community
o Front Porch/Entry
o Lobby
o Hospitality Room and Reception Area

• Ensures proper “Show Ready” appearance of all areas listed above
• Posses and maintain knowledge of the community, its benefits, service

provided, the residents and associates

• Be able to assist the Director of Community Relations and/or Director of

Sales with inquires when necessary

• Assists the Community with Administrative support as needed including,

but not limited to:
o Set up and maintain associate Human Resources files with
guidance from the Human Resources Manager

• Offers refreshments to visitors and make them feel welcome and

comfortable

• Be mindful of “Residents Right to Privacy” when interacting with

residents and family members

• Coordinates appointments for residents requesting transportation, or

other services – keeping accurate records pertaining to resident
charges for suck services

• Performs community mail duties such as receiving and sending

packages

• Keeps interaction with co-workers to a minimum maintaining

professionally in lobby area

• Assist the community Executive Director and/or other departments

with additional administrative duties as assigned by supervisor

• Dresses professionally and is in uniform
• Maintains professional decorum at all times
• The ability to work in a safe and alert manner
• The ability to take ownership for associate’s safety and the safety of

the residents

• Must disclose any medication that might impair associate’s ability to

perform the job safely or competently
Non-Essential Functions:

• Leads by example exhibiting CORE VALUES through servant

leadership

• Encourages teamwork and promotes company philosophy
• Attends required community meetings and participates in Life

Enrichment activities when able

• Completes all required courses in adherence with HRA University
• Is prompt and able to perform the required duties of the position on a

regular, predictable basis

• Becomes familiar and understands how to report a missing person

using community standards

• Become familiar and understands the steps for fire evacuation
• All associates are responsible for maintaining a safe and secure

environment for all community residents
Qualification/Skills/Educational Requirements:

• High school education required, and leadership experience preferred
• Must be able to communicate effectively
• Must possess excellent customer service skills
• Must possess an understanding and ability to demonstrate hospitality

to all community visitors

• Must have patience, tact, cheerful disposition and enthusiasm at all

times

• Must possess basic computer usages and data entry skills
• Able to communicate effectively with all levels of management,

associates, residents, family members, and outside contacts