Admission Counselor

Location: Fayetteville/Rogers

JOB SUMMARY

Responsible for coordinating and/or completing all admission services for residential, transitional living and traditional outpatient programs.

Qualifications

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily in a timely manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. This person must be proficient in interpersonal and communication skills, as well as time management and organizational skills. Must be knowledgeable of all requirements for working with insurance providers such as benefits assessment, pre-authorizations, clinical reviews, denials and billing. Must complete training as a Qualified Behavioral Health Provider (QBHP).

Education and/or Experience

Minimum of a GED or high school diploma; a Bachelor’s degree in a human services field is preferred. Must be registered with the State of Arkansas as a Counselor in Training (CIT) or completed the testing process for a certified Alcohol and Drug Counselor; certificate as a QBHP. Within six months of eligibility to test for the ADC exam, the exam must be scheduled and taken.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.

Job Duties

• Train all admission staff on duties (listed below) of job and how to work with a variety of referral sources
• Provide staff training on all facets of working with insurance companies
• Work with Director, Clinical Director and Chief Compliance Officer to identify and assess chart deficiencies as they relate to admissions and the appropriate staff actions.
• Answer all admission inquiries via telephone, email or in person
• Assignment of client to counselor and recovery coach and notifying staff of same
• Update client census with new admits as well as follow up with after hour admissions
• Assist new clients with orientation – bed assignment, belongings searched, meds logged, introductions and baseline drug test
• Work with client to initiate the Addiction Severity Index (ASI) survey
• Update Credible scheduler and eMar as needed
• Oversee safe storage of client’s personal items into allowed in treatment (i.e. cell phones, etc.)
• Maintain a list of individuals needing photo identification, social security cards, and/or proof of income
• Ensure that all required admission paperwork is completed and uploaded to the client’s Credible chart – including a photo

• Follow all company policies and procedures
• Multitask, prioritize and manage time, as needed
• Other duties as assigned

Benefit package includes employee health and vision insurance ; paid PTO after 120 days, ten paid holidays. There is access for dental insurance, life insurance and a 401K plan.

Per insurance, employees must be at least 21 years of age and have a valid driver’s license