Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton (Elder Service Plan), providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for an extremely talented Referral Coordinator to join our team at the Elder Service Plan in Brockton. 

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role:

The Referral Coordinator is responsible for processing referrals, consultations, and diagnostic procedures relating to participants at the Elder Service Plan.

Position is Monday through Friday, 8:30 AM to 5:00 PM on-site at our 479 Torrey St. Brockton location. 

Essential Functions: 
• Processes referrals using appropriate method provided by Elder Service Plan.
• Documents/updates records to ensure all parties have accurate information.
• Communicates with patients to ensure follow-through with referrals or other care related needs.
• Supports inter disciplinary team and patients in synchronizing care with specialist and diagnostics offices.
• Communicates with specialist offices to ensure medical records are received back in a timely manner.
• Accurately charts all information in Electronic Medical Record (EMR).
• Provides support and information to patients and providers to problem solve and manage complex administrative issues.
• Maintains satisfactory productivity rates.
Required/Preferred Education, Experience and Skills: 
• High School diploma or GED.
• 2 years of experience working in a professional healthcare environment.
• Understanding of HMO, Managed Care, and other Third-Party Insurers.
• Electronic Medical Records and Electronic Practice Management experience.
• Knowledge of Medical Terminology preferred.
• Excellent verbal and written communication and customer service skills.
• Intermediate computer literacy with Microsoft Office applications: Word, Outlook, Excel.
• Excellent office machinery skills: faxing, scanning, copying and use of phone system.
• Ability to work independently and as part of a team.
• Ability to prioritize and execute a variety of tasks within a short period of time and work under stressful conditions.
• Must be able to articulate and communicate clearly in English.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.