HANRO stands for Pure Luxury on Skin for over 135 years. In developing our own fabrics with production in Europe we earned our reputation as the destination for luxury quality Intimate Apparel, Sleep and Lounge wear for Women and Men around the world. In the past 10 years, HANRO USA has developed its E-commerce business and opened Flagship Stores in both New York and Beverly Hills and is opening an additional New York location this year.

Providing our customer, a luxury boutique - like experience when shopping online is a core value for Hanro. The person in this position will represent the brand and is vital in the success of our e-commerce shop.

The Sales / Customer Experience Associate is a professional responsible for maintaining our brand image when interacting with consumers, developing client relationships, and maintaining best in class customer service and care.

This position reports to the Vice President of Operations and will work closely with the Customer Experience Manager and Customer Service Operations Manager.

Job Description:

· Answer Clients request through different channels of communication. (Phone, Email, Chat, Video Conference) cultivating relationships and across all web shops. (HANRO JCREW AMAZON AND HOM). Handle and resolve client’s claims, issues, concerns, and feedback.

· Offer personalized advice and service through your knowledge of the products.

· Assist clients with their online orders and seek opportunities to sell or add on to the Clients’ orders.

· Process return across all web shops including inspecting all returned items making sure they are suitable for sale/stocking. Refurbish when possible. (ticketing /steaming)

· Assist with other operation functions including processing store RTV’s, sample returns and pick and packing web orders.·

· Comply with company’s standards, policies, and procedures when working with Clients/

Qualities

· 3-5 years of successful experience in the luxury industry

· High sensitivity to client’s experience and loyalty

· Exceptional interpersonal skills, persuasiveness

· Accuracy, organizational skills

· Product and fashion sense

· Strong systems and digital skills

· Ability to lift up to 30 pounds and a certain amount of walking and standing is often necessary in carrying out the job duties for periods of time. Approximately 50%.

-Eager to learn/Positively accepts feedback for growth

-Works well both individually and as part of our Team. Seeks work and challenges.

WHY WORK WITH US?

This is an exciting opportunity to join the HANRO team and help shape an important part of our business. We invite you to become part of a team that offers possibilities to learn and grow.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Sunday. Days and Hours vary by Season

Ability to commute/relocate:

• Eatontown, NJ 07724: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 5 years (Preferred)

Work Location: One location

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Application Question(s):

• Candidates should have experience working in the luxury world.

Work Location: In person