General Description: This is a professional position. The incumbent supports and manages business applications used by Department personnel and assist Departments with general technology support and enhancements.
 
Organization: The System Administrator position is part of Hanover County's Career Development Program (CD). The Systems Administrator Ladder has four (4) levels: Systems Administrator I, II, III and Senior. Incumbents normally report to a Supervisor level position.
 
Essential Functions:

• Able to articulate, analyze, and document Department technology issues and needs.
• Develops and manages Department application documentation, training, testing, technical requirements, and business processes/procedures.
• Serves as Department liaison with Department of Information Technology.
• Familiar with applying technology concepts such as change control, application security, data management and retention, and project management.
• Provide Level 1 support to end users, including basic trouble-shooting software and hardware issues.
• Adept at communicating and working with customers, vendors, and management.
• Able to support Department business application.
• Able to work with customers to define reporting requirements and develop reports.
• Performs other duties as assigned.

 
Working Conditions:
A. Hazards: None Known
B. Environment: Office
C. Physical Effort: Minimal
D. Exempt
 
Knowledge, Skills and Abilities: Strong customer service orientation. General knowledge of information technology, including computers and software applications. Excellent analytical ability, creative problem-solving, and trouble-shooting skills. Excellent oral and written communications skills. Ability to work independently and use independent judgment. Able to prioritize multiple tasks and assignment. Adept at working in a team-oriented, collaborative environment.
 
Education, Experience and Training: Bachelor's degree in information systems, computer science, or related field with some technology experience required OR any equivalent combination of education, experience and/or training sufficient to demonstrate the required knowledge, skills and abilities is acceptable.
 
Special Conditions:
 

• Criminal Records Check, including fingerprinting
• Valid Commonwealth of Virginia Driver's License
• Twelve-month probationary period
• May be required to work beyond normal work schedule
• CPS (Child Protective Services) Check – DSS, CSB, Community Resources and Court Services Only
• Mandatory Participant in the Citizen Emergency Response On-call Plan (DSS ONLY)

 
Revision: November 2018