· Coordinates activities air export operations within air export division in accordance with HMA Manual and related OCMM Matrix.

· Handles and answers questions from customers via phone and e-mail.

· Reviews and analyzes customer’s needs to determine the best handling process per their needs.

· Arranges and coordinates the schedule.

· Instructs booking procedures and operations procedures to staff.

· Receives customer’s freight pick up call and arranges an actual freight pick up with contact to the local trucker.

· Makes on-hand report sheet for record keeping of actual freight arrival.

· Prepares shipping information to shipper, consignee and handling agent at destination country.

· Communicates to overseas agents for the quote request, change and etc. 

· Reserves the space in airline in advance.

· Negotiates with vendors for services and rates.

· Communicates with overseas agent regarding the inquiries.

· Updates and advises customers as needed.

· Prepares all documentation required and makes sure everything is correct and accurate. 

· Reviews documents related to customer’s dangerous goods shipments.

· Makes sure that all paperwork is completed in compliance with customs regulations.

· Maintains TSA and FAA regulation with issuing a correct certificate and documents at current effective, having a routine meeting with visiting TSA and FAA inspector. 

· Supervises and directs export staff.

· Analyzes profit and loss and reports to Branch Manager.

· Maintains a good relationship with Trucker Company, shipper, and overseas agents.

· Prepares various reports, such as top 10 customers, and submits to Branch Manager.

· Coordinates settlement for air export traffic between shipments, other department staff.

· Responsible for daily supervision of Export operations activities to ensure efficient allocation of resources and compliance with policies and procedures

· Monitors and reviews employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan.

· Delegates and advises employees on work procedures and practices

· Motivates, develops and mentors employees for improved performance.

· Communicates and coordinates information both in writing and orally on a regular basis with both management and staff. 

· Reports air freight payment to CASS administration office through the relative bank.

· Checks an individual charge to meet a contract rate between the carriers.

· Checks a bill from FedEx, UPS, local trucker, local packing company and warehouse maintenance Company.

· Issues a billing invoice of distribution, export customer as well as to agent at destination.

· Seeks constant improvement, more efficient and less expensive ways and means in work processes.

· Performs special projects and other miscellaneous duties as assigned management.

· Maintains high ethical standards in the work place.

· Reports all irregular issues and problems to management for solution.

· Maintains good communication with other managers, staff & outside contacts.

· Complies with all company policies and procedures.

· Responsible for maintaining a clean and safe working area.