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We are seeking a Technical Support Specialist to assist end users, primarily elderly individuals, in navigating and optimizing their television and cable box settings. The typical end users include caregivers, professionals, adult children, and occasionally spouses who set up the Flipper device. The role involves providing assistance with TV settings, cable box setup, and occasionally addressing sound bar-related queries.Key Responsibilities:Assist end users, primarily elderly individuals, with TV and cable box settings.Provide guidance on basic setup procedures for television and cable box systems.Address inquiries related to sound bar functionality, though less frequently.Collaborate with caregivers, professionals, and family members to ensure a seamless Flipper setup.Requirements:Good working knowledge of TV and cable box connections and operations.Strong communication skills to effectively guide users through technical processes.Empathy and patience when dealing with elderly users.Ability to troubleshoot and resolve common technical issues related to television and cable box setup.If you have a passion for helping others, technical expertise in TV and cable systems, and the ability to provide excellent customer support, we encourage you to apply for this rewarding position. Please send your updated resume and a self introduction audio recording.
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Part Time
$71k-89k (estimate)
03/15/2024
06/23/2024
The job skills required for Technical Support Representative include Technical Support, Customer Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.