Become a part of Hands from the Heart Home Healthcare Services extraordinary team of caring professionals! Here at Hands from the Heart we are seeking experienced Home Care Schedulers/Case Managers to join our growing organization.

Successful candidates must be extremely detail-oriented, self-motivated, with excellent communication, administrative, clerical and problem solving skills.

What will we do for you:

• Competitive Salary
• Health, vision, dental and life insurance benefits
• 12 days PTO plus time accrued
• 401k with a match
• Life insurance
• Short term disability

We are a dynamic, growing team and so the ability and desire to build rapport and relationships with our staff and clients is critical. Prior scheduling/staffing experience required within the home care or other healthcare related field. Attention to detail and remaining calm under pressure is a necessity as our industry can be quite unpredictable so we need someone who is quick on their feet while always wearing a smile and carrying compassion in their hearts.

Responsibilities of this position include:

• Answering & triaging calls from caregivers, clients and prospects
• Determining optimal staffing match, managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
• Serving as one of the main/initial points of contact for caregivers to coordinate rescheduling shift vacancies
• Ability to be on a on-call for after business hour calls and scheduling modifications
• Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions
• Maintaining regular documentation and ongoing note-keeping of employee & client activities
• Point person on all Client Related issues for cases under your caseload
• Participate in initial and ongoing client and caregiver meetings
• Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
• Evaluate client and employee satisfaction to effectively resolve complaints and incidents

Requirements:

• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
• Excellent customer service and communication skills and professionalism at all times
• Detail-oriented team player
• Ability to multitask, work under pressure and problem solve
• Strong commitment to client service excellence and ability to generate goodwill for Hands from the Heart with our staff, client, their families, and referral sources
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.

Please feel free to visit our website and LinkedIn profiles:

https://www.handsfromtheheart.org/

https://www.linkedin.com/company/hands-from-the-heart-home-healthcare-services/mycompany/?viewAsMember=true

https://www.linkedin.com/in/roosevelt-hairston-7954a296/

https://www.linkedin.com/in/alexis-ortiz-058ab4124/

Facebook:

https://www.facebook.com/handsfromtheheartorg/

Instagram:

@handsfromthehearthhc

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Gym membership
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Healthcare setting:

• Long term care

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Case management (Home Care): 2 years (Preferred)
• Administrative Home Care: 2 years (Preferred)

Language:

• Spanish (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person