Hand & Stone Franchise Corporation is currently seeking a Director of Body Services Strategy.

ABOUT US

Hand & Stone is the fastest-growing massage and facial franchise in the United States. The Hand and Stone Brand was launched in 2004 by founder John Marco, and today now boasts over 550 open locations in the U.S. and Canada. We are the industry leader in providing quality, affordable membership-based massage and facial services.

The Hand & Stone community is made up of our clients, our franchise owners and their team members, our company team members, our vendors, and our shareholders. By joining this community, you will have the opportunity to participate in building a world-class franchise brand, dedicated to delivering health and wellness services to anyone seeking care in a professional, accessible, and convenient manner.

Our community operates on a foundation of mutual respect and courtesy to all we interact with and support.

Our core values are:

• We deliver professional service.
• We are driven by innovation.
• Community is our core.
• We leverage data to optimize performance.
• We believe in steady and sustainable growth.

OUR PHILOSOPHY

Our philosophy is simple. Consistently delivering the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand and Stone Massage and Facial Spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines of hectic schedules. Hand and Stone Massage and Facial Spa offers deluxe experiences perfect for both the spa beginner and seasoned veteran seven days a week with convenient hours. Hand & Stone Massage and Facial Spas feature several treatment rooms, including private sanctuaries reserved for couples.

What We Offer:

• High growth opportunities in a thriving brand.
• Medical, Dental, and Vision Insurance
• Voluntary benefit options – Accident, Cancer, Critical Illness, Life Insurance, Hospital Indemnity, Short- and Long-Term Disability
• 401(k) Plan with a Company match
• Free monthly massage or facial service
• Paid Time Off

DESCRIPTION OF RESPONSIBILITIES

The Director of Body Services Strategy is a driven, detail-oriented professional with excellent communication skills, proven analytical ability, strong interpersonal skills and leadership traits, and an understanding of Hand & Stone policies and procedures. In their role, the Director of Body Services Strategy is responsible for helping the business define, plan, and implement solutions to expand the company’s market share in the body contouring category in the U.S., as well as expand market share in the laser services category in Canada.

This role is a hybrid in office/remote position and reports directly to the Chief Brand Officer. The Body Services Operations Manager will report to the DOBSS.

The DOBSS will be responsible for the success of sales within the body services segment. Results will be measured on overall total sales and YoY growth, the ability to drive new customer acquisition and existing customer cross modality utilization, drive series sales, and increase the composition of body services relative to the overall service mix.

Core Responsibilities:

• Responsible for Body Contouring P&L.
• Assess pricing and promotional strategy.
• Propose innovative solutions to drive growth.
• Analyze market trends, assess competitor activity.
• Oversee the responsibilities of the Body Services Operations Manager.
• Collaborate with Marketing, Operations, Technology departments and Senior Management to execute effective business strategies.
• Work with Creative Director and Digital Product Manager on branded and promotional campaigns to drive performance.
• Work with third party agencies to build customer funnel and improve lead generation and campaign management.
• Partner with franchisees and other spa leaders to drive sales and profit.
• Identify and share best practices of top performing spas.
• Utilize KPIs to assess operational weaknesses across the chain and develop strategies to improve performance.
• Perform other related duties as assigned.

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree
• 5-10 years’ experience in consumer product management/strategy or equivalent industry experience, with specific focus on product or channel management

REQUIRED SKILLS

Strong leadership, analytical, communication, and strategic planning skills

Hand & Stone Massage and Facial Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.