Hand & Stone Franchise Corporation is currently seeking a Compliance Specialist.

ABOUT US

Hand & Stone is the fastest-growing massage and facial franchise in the United States. The Hand and Stone Brand was launched in 2004 by founder John Marco, and today now boasts over 550 open locations in the U.S. and Canada. We are the industry leader in providing quality, affordable membership-based massage and facial services.

The Hand & Stone community is made up of our clients, our franchise owners and their team members, our company team members, our vendors, and our shareholders. By joining this community, you will have the opportunity to participate in building a world-class franchise brand, dedicated to delivering health and wellness services to anyone seeking care in a professional, accessible, and convenient manner.

Our community operates on a foundation of mutual respect and courtesy to all we interact with and support.

Our core values are:

• We deliver professional service.
• We are driven by innovation.
• Community is our core.
• We leverage data to optimize performance.
• We believe in steady and sustainable growth.

OUR PHILOSOPHY

Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand and Stone Massage and Facial Spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines of hectic schedules. Hand and Stone Massage and Facial Spa offers deluxe experiences perfect for both the spa beginner and seasoned veteran seven days a week with convenient hours. Hand & Stone Massage and Facial Spas feature several treatment rooms, including private sanctuaries reserved for couples.

What We Offer:

• High growth opportunities in a thriving brand.
• Medical, Dental, and Vision Insurance
• Voluntary benefit options – Accident, Cancer, Critical Illness, Life Insurance, Hospital Indemnity, Short- and Long-Term Disability
• 401(k) Plan with a Company match
• Free monthly massage or facial service
• Paid Time Off

Job Summary:

A Compliance Specialist plays a crucial role in ensuring that a spa operates within the bounds of Hand and Stone’s operations policies, relevant laws, regulations, and industry standards. They are responsible for developing, implementing, and monitoring compliance programs, policies, and procedures to mitigate risks and maintain the highest ethical and legal standards. The Compliance Specialist also assists in educating and training spa employees on compliance matters. The Compliance Specialist plays a critical role in ensuring the organization's adherence to legal and regulatory requirements, ethical standards, and industry best practices. This position requires a commitment to integrity, attention to detail, and the ability to adapt to changing regulatory landscapes.

Key Responsibilities:

• Franchise Compliance:
  • Stay current with Hand and Stone’s operations policies as they pertain to spa risk management compliance.
  • Address compliance issues as they arise from quarterly audits.
• Risk Assessment:
  • Analyze the potential impact of compliance issues and advise on necessary corrective actions.
• Policy Development:
  • Ensure policies are clear, concise, and accessible to spa owners and management.
• Training and Education:
  • Provide compliance training to spa management to ensure they understand their responsibilities and the potential consequences of non-compliance.
  • Develop training materials and communication strategies to promote awareness of compliance issues.
• Auditing and Monitoring:
  • Conduct quarterly audits and assessments to monitor compliance with established policies and procedures.
  • Report findings to management and recommend corrective actions as necessary.
• Reporting and Documentation:
  • Maintain accurate records of compliance activities and violations, as well as actions taken to address non-compliance.
• Investigations:
  • Collaborate with other departments to gather information and evidence during investigations.
• Continuous Improvement:
  • Participate in the development of compliance strategies that promote best practices and efficiency.
  • Make recommendations for improving compliance-related processes and systems.

Qualifications:

• Bachelor's degree is a plus.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Hand & Stone Massage and Facial Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.