Hancock Pharmacy is currently recruiting for the position of Pharmacy Technician. Hancock's employs a knowledgeable, dedicated clinical staff to manage patients with complex conditions. If you would like to work for an organization that is truly making a difference in the lives of others and considers their employees their most valuable assets, we invite you to submit your resume today for consideration. 1st and 2nd shift position available.

Essential Functions of Position

• Performs data entry, including patient demographic, billing, medical history, and prescription information.
• Answering phones and making outbound refill reminder calls.
• Effectively answers customer’s questions and needs to the appropriate staff member.
• Addresses customer’s basic questions regarding wait times and medication in-stock position.
• Counts/measures proper dosage forms, selects appropriate container for dispensing, and labels product accurately and in accordance with local, state, and federal laws and regulations.
• Follows up with insurance companies in a timely manner regarding prior authorizations and billing.
• Receives inventory and updates perpetual counts as per policy.
• Receives and stores incoming supplies.
• Maintains cleanliness of work area and equipment.
• Upholds patients’ rights including privacy and confidentiality.
• Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude.
• Follows cold storage management protocols.
• Prepares and coordinates medications for shipment.
• Performs other duties as assigned.

Core Competencies

• Strong communication, interpersonal and organizational skills.
• Communicates effectively with customers, referring physician staff, and colleagues/employees of organization.
• Ability to interact and communicate with people over the phone, sometimes in stressful situations.
• Detail oriented and able to multi-task.
• Basic data entry and/or word processing skills.
• Ability to verify data input and correct errors.
• Conveys empathy and understanding when handling customer service issues.
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Job Types: Full-time, Part-time

Pay: From $17.50 per hour

Physical setting:

• Long term care

Education:

• High school or equivalent (Preferred)

Experience:

• Pharmacy technician experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person