Description

Job Summary:

Customer facing position responsible for greeting customers, answering questions, answering and transferring calls, and taking messages. Responsible for accepting and processing payments correctly and preparing deposits each night.

Supervisory Responsibilities:

• None

Duties & Responsibilities:

• Correctly accept and receive payments, deposits, and down payments.
• Correctly make change, prepare customer receipts, and document each transaction.
• Prepare nightly deposits and balance cash drawer.
• Answer phones, transfer calls, take messages, and assist customers with general inquiries.
• Welcome in customers, guests, and visitors.
• Replenish customer snacks/beverages as needed. Maintain a clean refreshment area.
• Timely filing of documents, within 7 days of receipt.
• Provide a positive customer experience by taking a proactive approach, identifying customer needs, and responding to customer queries in a timely and effective manner.
• Maintain a clean and polished working area.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Abide by all company guidelines, regulations, policies, work procedures and instructions.
• Perform other duties as assigned.

Qualifications

Required Skills & Abilities:

• Strong written and oral communication skills.
• Basic mathematical skills, as needed to make change, etc.
• Ability to think critically.
• Ability to troubleshoot when receipts do not balance.
• Professional appearance and demeanor.
• Ability to collaborate with other departments.
• Ability to write legibly.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Must be able to pass pre-employment screen (background & hair follicle drug test)

Education & Experience:

• High School Diploma or GED equivalency.
• MS Office knowledge: Outlook, Excel, Word.
• Cash handling experience.
• Customer service experience.
• Multiple phone line experience.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.