Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. In addition to rewarding careers and professional development opportunities, we offer unmatched benefits and competitive wages in a stimulating environment that will provide you with the flexibility and training tools to grow.

The IT Business Systems Analyst works with management to prioritize business and information needs and to locate, define and document new process improvement opportunities. Firm technical knowledge and writing experience needed to collect, organize, translate, draft and edit technology-specific proposals and solicitation (sample work products). Additionally, analyst must be adept in observing and expressing established process and procedures in formal documents; collecting and representing system specifications, requirements, testing and training plans based on the conducted interviews in support of the proposals.

Assignments are comprehensive and complex and entail interactions between major organizational elements. Duties are conducted as a basis for enhancing procedures, processes, and development of work measurements to enhances methods, product improvement, work standards, efficiency and/or the decision-making process in the Technology Department.

Assignments are generally given in the form of broad outlines of desired results and objectives, outlining the project, and providing general guidance. Wide latitude and considerable flexibility is expected in developing procedures and in conducting various assignments. The duties of this job require the exercise of experienced judgment in carrying assignments through to completion and involving substantial contact with internal as well as external customers.

 Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Ability to identify data from primary or secondary data sources
• Ability to Identify, analyze, and interpret trends or patterns in complex data sets
• Identify work elements in detail and develop work standards and method improvements.
• Develop procedures, forms, and work measurements to effect methods improvement, work simplification.
• Create presentations and charts for informative and accurate dissemination of data and trends.
• Develop methods to determine performance within the department and identify trends.
• Write and/or edit manuals for uniform use of new or revised procedures and policies.
• Perform independent or collaborative market research for the purposes of information gathering in support of proposal or solicitation development.
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and update technical documentation and content adhering to format, structure, and style guidelines.
• Proficiency in writing clear and concise technical and non-technical materials using authoring tools.
• A self-starter and quick learner with excellent written and oral communication skills and an eye for pertinent detail.
• Ability to listen and effectively translate complex technology discussions into workflows, requirements, business processes and policies.
• Ability to complete assigned deliverables within strict timelines and work well in a fast-paced project environment.
• Keen attention to detail.
• Delivery of product with strict adherence to deadlines and timelines.
• Managing records created and received in compliance with Hampton Roads Transit’s Records Management Policy and Procedures.
• Responsible for coordinating the records management effort within the department.

Required Knowledge, Abilities and Skills essential to Job Functions

• Candidates who have cross-functional experience in the technology industry with writing experience preferred.
• Candidate must be a fast learner, self-motivated, and able to manage multiple deliverables simultaneously.
• Major/concentration in Information Systems, or Technical Communications a plus
• Work collaboratively with SME experts to coordinate and edit material
• Ability to learn and understand functionality of varied enterprise systems and software applications
• Ability to lead JAD sessions and/or facilitate meetings to extract requirements for a scope of work or a development project.
• Ability to translate technical details into functional business language
• Support software testing documentation activities as required
• Working knowledge of technology and engineering processes
• Ability to effectively convey information and work well in a structured environment
• Ability to communicate effectively with different levels of management and within the business administrative, functional and technical communities.
• Good critical and analytical thinking.
• Proven ability to self-edit work effectively as well as to write clear, concise and comprehensive documentation on complex, multi-level technical issues, including storyboard creation and development
• Excellent organization, strong written/verbal communications and writing styles with an eye for detail.
• Ability to grasp complex software, learn quickly and work within tight deadlines.
• Ability to handle multiple tasks simultaneously and meet multiple deadlines.
• Excellent written and verbal communication skills.
• Sample work will be requested.

Required Software Knowledge and Skills essential to Job Functions

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Problem-solving skills associated with software applications used. Software usage relevant to job duties will be evaluated.

Software Applications

Plus: Proficiency in the use of various software products such as: Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher, Project, Visio, Teams, OneDrive), Adobe Pro, Reporting tools PowerBI, Tableau, etc., other DB tools, etc.

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Training and/or Education

Bachelor’s degree or equivalent work experience, certifications, and training

Required Experience:

• At least 3 years’ experience writing clear and concise technical documentation
• At least 10 years of general cross-functional technology experience

Licenses or Certificates

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements

This position is classified as essential personnel.

FLSA Status

Non-exempt

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some overtime.