Housing Counselor

Purpose of Position: To ensure consistency in the quality of homeownership and foreclosure intervention counseling efforts.

Supervisor: Senior Housing Counselor

Qualifications:

• Requires a designation as a Certified Housing Counselor. H.E.C.M. Certification a plus.
• Knowledge of HUD Housing programs, and programs within the local community.
• Knowledge of computer programs and software applications.
• Bi-Lingual a plus. • Applicant must be highly motivated to contribute to the communities we serve.
• Must possess and maintain a valid Virginia driver’s license.
• Acceptable criminal background check.

Duties:

• Provide personalized counseling in areas such as reverse mortgage, foreclosure prevention, credit, budgeting, and delinquency.
• Maintain listings of available housing resources and provides placement assistants, referral and guidance for intake clients.
• Collect and maintain specific information from clients in accordance with laws and governing organizations.
• Ensure program activities, files, data, and reporting processes meet or exceed HUD housing counseling and National Industry Standards.
• Teach and facilitate periodic First-time Homeownership classes.
• Educate perspective borrowers in the home buying and financing process
• Provide follow up support as necessary to alleviate homeowner default
• Perform other duties as assigned.

Abilities:

• Possess a strong knowledge in the area of money management, home buying process, mortgage financing, fair housing, community involvement, H.E.C.M., and refinancing.
• Ability to advise borrowers about varied loan products.
• Exhibit professional communication and organization skill set, including, listening skills, customer service, cultural competency and time management.
• Ability to effectively complete a needs assessment and develop a written action plan.
• Ability to provide timely crisis counseling to families in need.
• Maintain client privacy and confidentiality.
• Ability to prioritize assigned tasks.
• Ability to critically and creatively think.

The Hampton Roads Community Action Program is an Equal Opportunity Employer