Are you excited to help people?

Have you ever gone out of your way to make someone feel appreciated?

Do people tell you that your smile brightens their day?

In other words:

Do you make people happy?

A career in the hospitality industry may be right for you!

The Hampton Inn by Hilton, in Milpitas CA, is looking for energized and enthusiastic candidates for full time Front Desk Positions.

We are interviewing for a Front Desk, with availability three days a week: Fridays and Saturdays, from 6:00am to 2:00pm. Consistent availability is required for this position.

Starting pay will depend on experience.

Previous hotel or customer service experience is preferred, but not mandatory.

Front desk agents are responsible for providing a high-quality service experience, as it pertains to checking in/out of hotel guests; taking hotel reservations; and performing concierge services in a gracious and professional manner.

"It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality." –Conrad Hilton

Position Described in Detail.

• The Shifts hours are from 6am to 2pm.
• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
• Complete all items as listed on shift checklists.
• Ensure proper credit card procedures are followed at all times to include credit card swipe and guest signature on registration slip.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash during your shift, credit card, and check transactions during a given shift.
• Inform guest of any messages, mail, faxes, etc. received for them.
• Communicate service and amenities of the hotel to guests.
• Communicate VIP arrival’s of their amenities offered at the hotel
• Take record and relay messages accurately, completely and legibly.
• Offer detailed information on the voice mail system to callers and guests wishing to leave messages.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
• Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
• Knowledgeable of hotel fire and emergency procedures.
• Keep the front desk as well as lobby areas clean and well organized during your shift.
• Legibly document maintenance needs in front desk log and submits to Hotel Engineer.
• Maintain complete knowledge at all times of:
• all hotel features/services, hours of operation.
• all room types, numbers, layout, décor, appointments and location.
• all room rates, special packages and promotions.
• daily house count and expected arrivals/departures.
• room availability status for any given day.

Qualifications:

• At least 6 months experience in a similar capacity is preferred, but not required.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
• Ability to accurately compute and manipulate mathematical calculations for guest paying in cash during check out.
• Ability to solve practical problems and deal with a variety of guest complaints in a professional manner.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience to defuse anger.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity

Job Type: Part-time

Preferred experience:

• Hotel industry front desk or night auditing experience is helpful, but not necessary for this job.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person