ROOM ATTENDANT

Organizational Structure:

DEPARTMENT: Operations

STATUS: Full-time/ Non-Exempt

REPORTS TO: Director of Housekeeping

SUBORDINATES: N/A

Job Summary:

To clean rooms and halls in hotel performing any combination of the following duties.

Essential Job Functions:

· Makes beds.

· Replenishes supplies, such as drinking glasses and writing supplies.

· Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas.

· Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner.

· Dusts furniture and equipment.

· Polishes metalwork, such as fixtures and fittings.

· Washes walls, ceilings, and woodwork.

· Washes windows, door panels, and sills.

· Empties wastebaskets, and empties and cleans ashtrays.

· Transports trash and waste to disposal area.

· Replenishes bathroom supplies.

· Replaces light bulbs.

· Abides by the regulations set forth by the material safety data sheets when using chemicals.

· Reports to work for scheduled shift, on time and in uniform in accordance with company policy.

· Knows and complies with all company policies and procedures pertaining to this position and its duties.

· Takes the initiative to greet guests in a friendly and warm manner.

· Performs other related duties as required.

Qualification Summary:

Education & Experience:

· Proven experience as a cleaner or housekeeper preferred.

· Customer Service Skills required.

· Prioritization and time management skills required.

· Working quickly without compromising quality.

· Attention to Detail skills required.

· Basic Knowledge of the English Language.

· Advanced knowledge of cleaning products, implements and practices.

· Willingness to maintain confidentiality.

· Reliable mode of transportation required.

· High school diploma or GED certification or an equivalent combination of education and experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:

§ Stand or walk for long periods of time including for an entire work shift (8 hours)

§ Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion with help.

§ Reach and extend arms above and below the waist frequently.

§ Bend, stoop, crouch, kneel, twist and climb frequently and stand on ladder occasionally

§ Exposure to harmful chemicals, odors and potentially infectious materials.

Mental Requirements:

· Must be able to communicate clearly.

· Must be able to evaluate and select among alternative courses of action quickly and accurately

· Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.

· Must maintain composure and objectivity under pressure.

· Must be respectful and maintain a calm demeanor.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.

· Must be able to work with a myriad of personalities and levels within the hotel and outside sources

Job Type: Part-time

Pay: $15.00 - $16.75 per hour

Shift:

• Day shift

Work Location: In person