16 Operations Manager - Now Hiring Jobs in Washington, DC
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Hampton Inn Washington, D.C./White House is Hiring an Operations Manager - Now Hiring Near Washington, DC
What will you be doing most days?
- -Coach and support hotel team to effectively manage wages and controllable expenses. Strives to maintain profit margins without compromising guest or team member satisfaction
-Manage costs within the hotel, including supplies, utilities, food and beverage and labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation
-Ensure service, technical skills and other training occurs throughout the property to support successful daily operations
-Ensure the cleanliness and functionality of of the rooms and entire building of the hotel.
-Effectively run and oversee the housekeeping department ensuring that it is run and operating effectively on a daily basis
-Review financial reports and statements to understand property's performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance
-Establish and maintains open, collaborative relationships with direct reports and entire team. Ensures direct reports do the same for their team
-Establish a presence with team members on property and actively solicits team member feedback. Utilizes an "open door" policy and reviews team member engagement results to identify and address team member problems or concerns. Ensures team members are treated fairly and equitably
-Hire team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation
-Foster team member commitment to providing exceptional service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and team members
-Demonstrate and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results
-Serve as a guest advocate for the property. Pulls together resources to resolve guest and operational issues and impact results
-Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
-Observe service behaviors of team members and provides feedback to individuals and/or supervisors
-Review comment cards, guest survey results and other data to identify areas of improvement
-Analyze service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
-Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
-Make decisions and oversee team performance, removes obstacles to success and ensures adequate resources are available to achieve business results
-Inspire and motivate teams to achieve operational excellence
-Ensure policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriate
-Ensure property meets franchise standards
-Ensure property is a safe and secure facility for guests and team members
-Communicate and ensure execution of hotel emergency procedures
Job Summary
Full Time
$79k-102k (estimate)
03/09/2023
04/24/2024
The job skills required for Operations Manager - Now Hiring include Leadership, Housekeeping, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager - Now Hiring. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager - Now Hiring. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager - Now Hiring positions, which can be used as a reference in future career path planning. As an Operations Manager - Now Hiring, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager - Now Hiring. You can explore the career advancement for an Operations Manager - Now Hiring below and select your interested title to get hiring information.
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