Description
We're looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Handle customer complaints as necessary
Qualifications
•High school graduate, GED recipient, or equivalent
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Working knowledge of Microsoft Office and reservation management systems
•Comfortable taking telephone calls and mitigating stressful situations