General Responsibilities
 Ensure proper and timely completion of all front office duties.
 Direct and coordinate the activities of the front desk, reservations, guest services and telephone areas.
 Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
 Ensure that the lobby, all general area flooring, and all general commercial areas are safe and free from all hazards (or potential hazards) to the hotel guests, visitors, and associates always.
 Perform other duties as required by the Front Desk Manager, AGM, or the General Manager (GM).

Specific Responsibilities:
 Complete daily shift checklist.
 Be proficient on the use of the property management system.
 Have a good understanding of all hotel operating procedures.
 Comply with all existing and new policies and procedures for the front office and breakfast area responsibilities.
 Continuously and constantly monitor the lobby and all public areas and ensure that all areas, equipment, and facilities are safe and free from all hazards (or potential hazards) to hotel guests, visitors, and associates.
 Constantly maintain and monitor the front office communications logs.
 Comply with appearance and demeanor requirements of front desk staff and ensure that the breakfast area staff is following company uniform policy.
 Attend meetings as needed.
 Perform delegated responsibilities and follows up on outstanding issues.
 Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
 Exhibit excellent guest relations and people skills.
 Inform the FOM, AGM or the GM of any unique situations, or unusual developments in front office operations.
 Handle guest complaints effectively.
 Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
 Process reservations by telephone, in person, rooming lists, and central reservation systems referrals.
 Process reservations received from sales office and other hotel departments.
 Have complete knowledge of room types and offered rate plans.
 Open and close out discount rates on reservation systems when applicable and approved.
 Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
 Maintain a thorough understanding and knowledge of brand standards and seasonal or other promotions and ensure compliance.
 Process cancellations and modifications to reservations.
 Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
 Maintain a collaborative relationship with the Housekeeping Manager to ensure that the room inventory is continuously and consistently optimized.
 And any other duties as necessary and required by the company.

Job Type: Part-time

Pay: $16.00 - $17.50 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person