No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

 Our Front Desk team makes a difference by:

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

As Night Auditor, you will:

• Organize, confirm and process guest check-in/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Process night audit
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering them to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to the proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate any necessary messages
• Protect company assets
• Comply with all quality assurance expectations
• Keep doors locked during the night.
• Clean and organize the front desk, lobby, and market area when the hotel is quiet. 

This role requires standing for long periods of time, or an entire shift. Read and visually verify information in a variety of formats (i.e. small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. 

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.