No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

Our Guest Service Representatives makes a difference by:

¨ A warm, people-oriented demeanor

¨ A team-first attitude

¨ A gift for paying attention to the smallest details

As Guest Services Representative, you will:

¨ Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity

¨ Respond to and resolve guest requests

¨ Secure payments, verifying and adjusting billing as needed

¨ Provide guests with room and hotel information, directions, amenities, and local interests

¨ Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

¨ Complete cashier and closing reports, counting the bank at the end of each shift securely

¨ Accept and record wake-up calls, delivering to the right department

¨ Maintain confidentiality of all guests, proprietary information

¨ Communicate any emergency, lost item, or theft to proper staff and/or authorities

¨ Report maintenance problems, accidents, and safety hazards

¨ Keep contingency lists in case of emergency and communicate and necessary messages

¨ Protect company assets

¨ Comply with all quality assurance expectations

Minimum Requirements:

To be a successful Guest Service Representative, you need a professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors.

The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Benefits Offered:

¨ Incentives $

¨ Employee Referral Program $

¨ Paid Time Off

¨ Paid Vacation (Full-Time)

¨ Merit Increase $

¨ 401k with Employer Contribution (Full-Time)

¨ Medical, Dental, Vision (Full-Time)

¨ Life Insurance (Full-Time)

¨ Long-term/Short-term Disability (Full-Time)

¨ Accident (Full-Time)

¨ Critical Illness (Full-Time)

¨ Cross-training Opportunities

¨ Hotel Room Discounts

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed
• Weekends only

Work setting:

• In-person

Work Location: In person