Responsibilities:
- Oversee the daily operations of the front office, including reception, reservations, and guest services
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Train and supervise front office staff to provide excellent customer service
- Manage room inventory and reservations to maximize occupancy and revenue
- Coordinate with other departments to ensure guest satisfaction and resolve any issues
- Conduct night audit procedures to reconcile daily transactions and prepare reports
- Maintain accurate records of guest information, payments, and transactions
- Implement and enforce hotel policies and procedures to ensure a safe and pleasant experience for guests

Qualifications:
- Previous experience in front desk or hospitality management roles preferred
- Strong knowledge of hotel operations, including reservations systems and phone systems
- Excellent communication skills, both written and verbal, with exceptional phone etiquette
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and the ability to handle difficult situations with professionalism
- Exceptional attention to detail and organizational skills
- Proficiency in using computer systems, including MS Office Suite and hotel management software
- Fluency in multiple languages is a plus

Join our team as a Front Office Manager and be part of a dynamic hospitality environment. We offer competitive pay, opportunities for career growth, and a supportive work culture. Apply now to take the next step in your hospitality career!

Job Type: Full-time

Pay: From $33,617.00 per year

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person