Are you looking to grow and advance in the hospitality industry? Do you enjoy providing the highest level of service with grace and warmth? Do you want to work with a team with a proven track record of excellence?

Then apply to be a Front Desk Agent at the Hampton Inn Ashland!

The Hampton Inn Ashland (operated by Magnolia Hospitality) is situated in the heart of Virginia, a short mile from Randolph Macon College, and two exits south of King’s Dominion. Awarded the Hilton Award of Excellence three years in a row, our property is well known in the area for its cleanliness, attention to detail, and welcoming staff.

We are currently looking to hire someone able to perform well on both 7a-3p and 3p-11p shifts. Availability for both is required.

Hotel experience also is required, with knowledge of PEP being a plus.

Responsibilities of a Front Desk Agent include:

• Greeting guests as you encounter them throughout the hotel.
• Processing guest check-ins and checkouts, efficiently and accurately.
• Answering guest questions and resolving guest requests in a safe, effective manner, staying in compliance with hotel policies and procedures, brand standards, and federal, state, and local regulations.
• Processing guest payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
• Promptly reporting emergencies, accidents, injuries, missing articles, damage, maintenance injuries, and safety hazards to management.
• Maintaining a clean and inviting lobby during your shift.

Requirements Include:

• Customer service experience
• Cash handling experience
• Excellent communication skills
• Strong organizational skills and attention to detail
• Computer and office experience
• A commitment to exceptional guest service
• Teamwork skills
• A true passion for hospitality.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel: 1 year (Required)

Language:

• Spanish (Preferred)
• French (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person