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Fast-growing hospitality management company is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best! Care is in the heart of what we do.
JOB SUMMARY
A Guest Services Associate is primarily responsible for checking-in and out hotel guests courteously and providing information inquiries from guests and visitors. Also, processing all payments according to established hotel requirements, ensuring that all procedures are completed to the hotel’s standards and assisting where necessary to ensure optimum service to guests.
QUALIFICATION STANDARDS
• Provide excellent customer service to arriving and departing guests/owners
• Check in and check out, make reservations and confirmations
• Efficiently maintain daily organization of the front desk operation
• Multi task, detail oriented, remain service centric
• Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
• Assist with guest issues with professionalism maintaining hospitable attitude.
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
• Follow operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
Education & Experience:
Physical requirements:
Equal Opportunity Employer (M/F/D/V)
Source: Hospitality Online
Part Time
$37k-46k (estimate)
02/14/2023
05/07/2024
The job skills required for Guest Services Associate include Customer Service, Listening, Credit Card, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Associate positions, which can be used as a reference in future career path planning. As a Guest Services Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Associate. You can explore the career advancement for a Guest Services Associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Associate job description and responsibilities
An associate guest service also manages membership application requests and evaluates eligibility.
02/18/2022: Worcester, MA
Monitor and operate various PBX equipment's and manage all calls and schedule all wakeup calls and provide services to guests as per requirement.
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Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.
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Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
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Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Associate jobs
View more details on Guest Services Associate salaries across the United States.
03/25/2022: Jacksonville, FL
Guest services associate are hospitality specialists who typically work at hotels.
02/18/2022: Savannah, GA
See the full list of Guest Services Associate skills.
03/03/2022: Poughkeepsie, NY
According to resumes from both Guest Services Associates and Service Agents, some of the skills necessary to complete the responsibilities of each role are similar.
02/25/2022: Dayton, OH
Helping employees understand different services and products they are unfamiliar with.
02/19/2022: Springfield, OH
Step 3: View the best colleges and universities for Guest Services Associate.