Hampton Golf, Inc. is excited to announce an exceptional career opportunity of Vice President of Club Operations.

$150k - $175k annual salary plus bonus potential

Full health care benefits package, Medical, Dental, Vision, 401k with company match, cell phone reimbursement and paid time off.

Our Culture and Values provides Team Members with a rewarding lifestyle and work/life balance.

The Opportunity

Reporting to the Chief Operating Officer, the VP of Club Operations will be responsible for overseeing all aspects of Hampton Golf Club operations, ensuring the highest standards of quality, efficiency, and safety. The incumbent will provide strategic leadership, drive continuous improvement initiatives, and collaborate closely with cross-functional support center teams, clients, and operators, to achieve operational excellence and meet business objectives. The VP of Club Operations will serve as an accountability coach for Club Operators in Team Member approval ratings, Member satisfaction, and financial performance.

Who You Are

The ideal candidate for this dynamic role should possess extensive experience in golf operations, including a wealth of wisdom gained in a senior leadership role. They should have in-depth knowledge of quality management systems and industry best practices with a proven track record of implementing process improvements, driving operational efficiency, increasing revenues, and achieving cost savings.

Who We Are

Established in 1999, Hampton Golf is an industry-leading golf management company dedicated to delivering extraordinary Guest experiences through unparalleled full-service hospitality. With a culture of innovation and continuous learning, we understand that our company growth is integrated with the development of our Team Members. We are committed to continuously investing in Team Members through trust, technology, and training programs that support an authentic environment of inclusivity. Our company culture is an embodiment of our core purpose, vision, mission, and guiding principles.

Our vision is to transform the industry through relentless learning and reimagining of the Club experience.

Our mission is to cultivate a dynamic environment for Team Members to better their lives, so they can, in turn, provide gracious hospitality to our Guests.

Key Responsibilities

• Establish and monitor consistent and impactful reporting processes with the use of digital solutions to communicate with the HG Support Center, Clients, Regional Managers, and Operators.
• Ensure Operator compliance with Club Plans, offering support and training as needed.
• Perform consistent communications with Clients regarding Club financial performance, Team Member training accomplishments, safety compliance, and NPS and eNPS ratings.
• Facilitate annual performance reviews with Clients utilizing and developing a One Page Strategic Plan in partnership with Clients.
• Onboard new Clubs to the Hampton Golf portfolio through the use of developed tools and processes to ensure seamless transition.
• Assist in the recruitment and candidate selection process of General Managers/Operators, Superintendents, and other department heads as needed.
• Ensure legal compliance at Clubs.
• Performs other duties as requested.

What does success look like? If the above is executed properly, the following will be accomplished:

• Team Members will have a clear understanding of job requirements and performance with accountability measures in place to ensure continued growth and success.
• Communications with Team Members and Clients will be more frequent and effective, addressing concerns efficiently and strengthening relationships to provide the highest level of support, value, and increased connectivity.
• Hampton Golf will increase value proposition, client base, and national presence.

Qualifications

• Multicourse Operations Management, 10 years’ experience.
• BA/BS Degree in Hospitality, Business Administration, Data Analytics, or related field.
• PGA or CMAA, preferred.