• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
• Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours.
• Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information.
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies.
• Maintain proper control over keys, safe deposits, and all company and guest property.
• Ensure rates are optimized by monitoring competitor occupancy and rates.
• Ensure that all required documentation is completed in a timely manner.
• Properly quote daily rates and issues credits.
• Perform other duties as assigned to support guest satisfaction.
• Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues.
• Make cash drops in accordance with proper cash handling procedures.
• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.
• Monitors hotel security camera system.
• Ensures that lobby is well-maintained, properly lit and with music at proper volume.
• Work nights, weekends, and holidays as needed.
• Any other duties as assigned.

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed
• Weekends only

Work setting:

• In-person

Application Question(s):

• Do you have night audit experience?

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person