Description
We're looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Handle customer complaints as necessary
•Connect with the housekeeping department to ensure guest accommodations are ready
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•High school diploma, GED, or equivalent
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Well-versed in taking telephone calls and handling stressful situations
•1 year of hotel industry experience or related job preferred