2 Front Desk Supervisor Jobs in Crofton, MD
Hampton by Hilton is Hiring a Front Desk Supervisor Near Crofton, MD
The Front Office Supervisor assists the Assistant General Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Responsibilities:
Essential Job Tasks:
1. Assists in the operations of the Front Desk by supervising all Guest Service associates.
2. Ensures guest satisfaction by responding to a guest request in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
3. Fills in at the Front Desk during busy periods or when staffing needs dictate.
4. Performs other duties as assigned by management.
OTHER TASKS
1. Must be able to convey information and ideas clearly
2. Must be able to evaluate and select among alternative courses of action quickly and accurately
3. Must work well in stressful, high-pressure situations
4. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
5. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Qualifications:
- Prior front desk supervisor experience
- Preferred Hilton experience
- Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand
Job Type: Full-time
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 2 years (Required)
Work Location: In person
Job Summary
Full Time
$39k-55k (estimate)
03/29/2024
07/25/2024
The job skills required for Front Desk Supervisor include Front Office, Guest Service, Problem Solving, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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