Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Assist guests with inquiries, requests, and complaints, ensuring their satisfaction - Handle reservations and cancellations, ensuring accuracy and attention to detail - Provide information about hotel amenities, services, and local attractions - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure smooth operations Skills: - Excellent customer service skills with a friendly and approachable demeanor - Strong communication skills, both verbal and written - Proficient in phone etiquette and handling phone systems - Bilingual or multilingual abilities are a plus - Knowledge of hospitality management principles and practices - Ability to handle guest relations effectively and resolve issues in a timely manner - Strong organizational skills with the ability to multitask in a fast-paced environment - Attention to detail and accuracy in handling guest information and reservations - Familiarity with night audit procedures is preferred This is an exciting opportunity for individuals who are passionate about hospitality and providing exceptional guest experiences. Join our team of dedicated professionals and contribute to creating memorable stays for our guests. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.

Job Type: Full-time

Pay: From $10.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person