We are looking for an AWESOME, warm, outgoing, authentic, passionate and talented SALES-DRIVEN General Manager to work in a high energy atmosphere.

Hammer & Nails Grooming for Guys - Aventura, FL

Welcome our members and guests, assist with check-in, check out, make future appointments, all with a smile and charisma. Manage a team of 10 employees to ensure productivity and operational effectiveness of store.

Position Description: General Manager

Job Duties:

• General Manager responsibilities include offering a friendly welcome to all members/guests while facilitating a smooth transition between their arrival, service, and checkout. Training Member Concierge Staff to perform the same functions.
• Accomplishing SALES GOALS by leading guests to the membership options that best meet their needs
• Assisting staff when needed
• Providing Shop Tours
• Ordering Inventory for store and ensuring that store is adequately stocked
• Working on schedule optimization to service members
• Manage a team of 10 employess
• Working directly with owners of store to build business and processes for store efficiency.

Job Qualifications:

• Proficiency in communication, customer service, and sales skills is the required skill set for this position. This position requires a blend of organizational skills with an adept proficiency in people skills.
• Candidate must be sales driven while providing a consistent “white glove experience” to all clients, be outgoing, cheerful, engaging, energetic, resourceful, imaginative, goal-oriented, and believe in, promoting the established culture and mission.
• Fluent in Spanish.
• Prefere multi unit experience.

Specifically:

• Cosmetology background preferred
• Ability to work in a dynamic and fun shop environment.
• Ability to prioritize and multitask.
• Well-developed interpersonal skills to communicate effectively to members, guests, supervisors, and staff
• Strong phone skills.
• Ability to read, digest and analyze various reports.
• Excellent mathematical skills to accurately compute and complete required functions including credit card and cash transactions.
• Strong computer knowledge.
• Developed salesperson skill set.
• Experience in the hospitality, salon, or cosmetology industry is a plus.

Market and Grow the Business:

• Support, assist, and at times drive the sales productivity requirements as established by management.
• Promote and sell memberships, services, and products, including recommending upgrades, additional services, and/or retail products which will enhance and improve the member/guest’s image and contribute to the member/guest’s satisfaction and experience.

Provide the Exceptional Customer Experience:

• Understand the needs of members/guests; handle and resolve customer service issues to earn trust and maintain loyalty.
• Give tours to new guests driving the customer experience.
• Communicate to the guest a clear understanding of pricing, memberships, and services.
• Establish and maintain a positive working relationship with staff members.
• Maintain a professional appearance and a positive attitude.

Complete Required Administrative Tasks:

• Greet members/guests during the check-in process.
• Promote and sell memberships and retail products.
• Set and confirm appointments.
• Perform a variety of tasks related to shopping operations, including but not limited to answering phones, stocking shelves, and maintaining all systems and technology.
• Ensure opening and closing procedures are followed.
• Ensure the cleanliness of the shop.
• Ensure information in the POS system is correct and up to date.
• Other duties and assignments as requested.

About Hammer & Nails Grooming for Guys Windermere:

Hammer & Nails is the future of Men’s Grooming and is your premier luxury destination for haircuts, shaves, hand and foot care, all in a relaxed man cave nirvana. Originally pitched on Shark Tank, Hammer & Nails was founded in 2013. Our company has doubled its locations and is rapidly expanding!

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• No nights

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Aventura, FL 33180: Relocate before starting work (Required)

Work Location: In person