Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand and foot care for men. We are seeking a Sales Associate to join our team in the Southbay, responsible for achieving sales revenue through membership sales, products and services.

• Scheduling clients services, and be able to recommend various service offers and products.
• Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
• Accomplishing sales goals by leading our clients to the service options that best meet their needs.
• Providing assistance to the Owners, Shop Manager and Staff.
• Operations support.

• Interfacing with POS for scheduling appointments. Manage daily appointments as necessary.
• Provide Exceptional customer service in-person and over the phone.
• Able to address Client conflict resolution.
• Communicate to clients shop policies, services and pricing.
• Establish and maintain a positive working relationship with shop personnel.
• Manage beverage and associated supplies inventory.
• Provide shop tours as necessary or requested.
• Promote and sell memberships, retail products and gift cards.
• Prepare guest records for treatments.
• Ensure shop opening and closing procedures are followed.
• Account for all money during your shift.
• Assist in maintaining cleanliness around the shop.

• Previous experience in sales, customer service, or other related fields.
• Familiarity with Point of Sale System (Zenoti is a plus).
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail-oriented.