Company Overview

Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems. Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA with R&D facilities co-existing in both Franklin, MA and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs.

Responsibilities

The IT Support Specialist provides technical assistance and support to end users related to applications, computers, and peripherals. The IT Support Specialist will respond to user emails, triage tickets, isolate problems, and determine issues, and implement solutions. Responsibilities include, but are not limited to:

• Provide IT support to Products in the field (servicing rackmounts, remote troubleshooting, emergency site visit's for NVI esc situations, in-house rackmount repair, webinar support, escalate to manager if necessary).
• Provide Software support to Field Service (provide software troubleshooting and support for instinct and TwinCat, escalate to manager if necessary).
• Field Service IT support (Handle Level 1 and low level 2 tickets for the service team, including issue's out of the new building where he will be stationed after training).
• Secondary/Deputy System administration for PowerBi.
• Other duties as assigned.

Qualifications

• Strong interpersonal skills, pleasant demeanor, and the ability to work harmoniously with users at all levels.
• Excellent verbal and written communication skills are required.
• Excellent documentation skills are required.
• Capable of working with multiple systems in tandem and multitasking.
• Understanding of computer hardware, software, peripherals, and current computer technology and trends.
• Knowledge of network domains, VLANs, Active Directory and login procedures, web browser settings, and the difference between an Intranet and the Internet.
• Ability to analyze problems, develop alternatives, and take appropriate steps toward a solution.
• Ability to work quickly and efficiently under pressure.
• Ability to preform software and hardware troubleshooting.
• Ability to provide IT Service desk support.
• Ability to work with users through Remote Desktop.
• Ability to perform minor programming or scripting.
• Ability to use Power Bi.

Education/Experience

• Bachelor’s degree with emphasis on information technology or related field required.
• Minimum of two (2) years of IT support experience required.
• Certifications preferred.

Additional Information

• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth and advancement.
• Commitment to sustainable design.
• Competitive Compensation.
• Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 40lk, tuition reimbursement and much more).
• Solid stable company.
• Must pass drug and background screens.
• May be required to wear Personal Protective Equipment (provided by employer).

Mid Salary