Position Summary

The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and moveouts, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.

Essential Duties & Responsibilities

➢ Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.

➢ Ensures model apartments are in touring condition.

➢ Orients prospective and current residents to the property.

➢ Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.

➢ Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.

➢ Follows up with all prospective residents via phone, mail or email.

➢ Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.

➢ Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.

➢ Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.

➢ Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.

➢ Completes weekly leasing reports in accurate and timely fashion.

➢ Ensures all open and close procedures are completed daily.

➢ Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.

➢ Responsible for shopping competitive properties.

➢ Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

➢ Assists with processing work order requests for residents and ensures work is completed in a timely manner.

➢ Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.

➢ May be asked to assist with planning and implementing resident activities in order to increase resident retention.

➢ Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

➢ Ability to read, write, understand, and communicate in English.

➢ Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software.

➢ Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.

➢ Excellent customer service and interpersonal skills; ability to relate to others.

➢ Professional verbal and written communication skills.

➢ Strong organizational and time-management skills.

➢ Ability to perform basic mathematical and accounting functions.

➢ Ability to read and comprehend reports.

➢ Comprehension of federal fair housing laws and any applicable local housing provisions.

➢ Ability to multi-task.

➢ Ability to make quick and effective decisions.

➢ Ability to analyze and resolve problems.

➢ Ability to cope with and defuse situations involving angry or difficult people.

➢ Ability to close a sale.

➢ Ability to set and meet goals.

➢ Ability to consistently meet deadlines.

➢ Ability to maintain flexibility and creativity in a variety of situations.

➢ Ability to maintain confidentiality.

➢ Ability to drive an automobile.

Required Licenses

➢ Current driver license and automobile insurance.

➢ Real estate license (if required by state).

➢ Other licenses and/or certifications as required by state law.

Other Requirements

➢ Must maintain professional appearance and comply with prescribed uniform policy.

➢ Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

➢ Ability to work weekends and non-traditional holidays.

➢ Must be available to work on-call or when needed due to staffing shortages.

➢ Some travel may be required.

Physical Demands

➢ Standing, walking, and/or sitting for extended periods of time.

➢ Frequent climbing, reaching, use of fingers, handling, talking, and hearing.

➢ Moderate crouching and lifting.

➢ Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

➢ Pronounced visual acuity (near and far) and field of vision.

➢ Ability to judge distances and spatial relationships.

➢ Ability to identify and distinguish color.

➢ Ability to lift and/or move up to 50 pounds.

➢ Rare to moderate proximity to moving, mechanical parts.

Mental Functions

➢ Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate.

➢ Ability to tolerate stressful situations.

➢ Ability to work under moderate to close supervision.

Work Environment

➢ Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

➢ Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

➢ Potential exposure to communicable diseases through frequent contact with public.

➢ Possible exposure to short-tempered or aggressive people.

➢ Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Columbia, MO 65201 (Required)

Work Location: In person