JOB SUMMARY

The Registrar is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, co-pay collections, time of service account management, charge entry, appropriate cash and end-of day closure procedures.

The Registrar will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and verify patient pertinent demographic, pertinent historical medical records from a referral source, and financial data prior to, or during each patient visit. Obtain copies of relevant documents, most recent insurance cards and where applicable, verify eligibility of insurance and obtain authorization for services as necessary. Collect required payments or make necessary financial arrangements as appropriate. In this role, the Registrar will perform appropriate and timely charge entry, if not performed electronically through an EMR, for all patients, manage cash drawers according to established protocols, post cash to patient’s accounts, and manage patient responsible account balances at the time of service. These and additional duties as assigned will be performed in a courteous and professional manner.

Collaborative interaction with patients, physicians, other staff members and management, excellent customer service and accurate processing of all front-end functions are integral to the success of this individual.

JOB REQUIREMENTS

EDUCATION: Completion of a high school diploma. College level courses preferred.

EXPERIENCE: Relevant front-desk and customer related experience, preferably within a physician practice.

SKILLS:

Working knowledge of medical software programs and PC skills. Experience with Athena a plus. General knowledge of medical procedural coding (CPT/ICD10) preferred. Must possess excellent customer service skills; good written and verbal communication skills, and the ability to work in a team environment. Proficient at typing for data entry into EMR. CPR/BLS preferred by some practices; if preferred must have current CPR/BLS or obtain within 30 days of transfer/hire date.