WellBorn Management owns and manages numerous hotel properties that offer its employees great training, development opportunities, and a long-term home-base for those who like to work hard for a quality organization. In return for your hard work we offer a competitive benefits package which can be tailored to your needs.

Housekeeping Manager Summary: Housekeeper Managers are responsible for planning and directing the day-to-day organization and long term operations of the Housekeeping department. They ensure the cleanliness and preparation of all spaces so they are clean, fully stocked, and in good working order which allows us to deliver on an exceptional experience for our guests. Additionally, Housekeeping Managers contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

Responsibilities:

Manages the daily operation and supervises the team members of the hotel’s housekeeping and laundry operations, specifically Housekeepers, Housepersons, and Laundry Attendants. Acts as Manager on Duty as required.

Plans and direct the day-to-day operations of the housekeeping department.

Assigns rooms to Room Attendants.

Oversee operations of laundry operations.

Assigns special cleaning duties on a daily basis.

Manages master key distribution and with room attendants.

Ensures guest’s special requests are completed appropriately.

Ensures room cleanliness meets standards by conducting daily inspections of all rooms and areas.

Ensures all storage areas are clean and maintained properly.

Establishes processes to ensure communication reaches all shifts.

Reviews and completes weekly department schedule to accommodate hotel’s needs.

Maintain department payroll hours/dollars within budget requirements.

Oversees all budget and forecasting processes for the housekeeping department.

Attract, train, develop and retain a high-performance team; provide encouragement and correction as appropriate.

Focus on quality and service in all areas of housekeeping, ensuring that standard operating procedures are adhered to always.

Ensure health and safety standards are taught and adhered to; must have knowledge of the equipment, chemicals and supplies used.

Monitor consumption and ensure that proper par levels are maintained for all materials needed for rooms division.

Report any damage, mechanical problems, or missing room equipment/items.

Maintain Lost and Found items securely and follow proper documentation and procedures.

Ensure deep cleaning programs are maintained per standards.

Attend manager meetings to ensure department meets the daily, weekly and monthly needs of the hotel.

Requirements:

Must have a professional, warm, and approachable disposition.

Must be able to successfully prioritize and complete tasks through team members in prescribed timeframe and manage workflow.

Effectively communicate with team members, management team and guests.

Good eye for detail.

Working knowledge of public spaces, rooms and equipment used in housekeeping department.

Fluently read, write and speak English.

At least 1 year of prior housekeeping supervisory experience.

Demonstrated ability to remain level-headed in hectic and tense situations.

Benefits:

We offer competitive salaries, bonuses and benefits.

We are small enough to be like family…and large enough to be the support you need in what can be a challenging position!

We have multiple hotels that offer endless advancement and professional development opportunities.

Equal Employment Opportunity:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

WellBorn Housekeeping Manager Position – Apply Today!