Description

Aviva Family and Children’s Services Mission Statement

Aviva believes every child and every family in our Los Angeles community deserves the chance for a brighter future. We provide compassionate support, therapeutic services, and guidance to at-risk children and families.

Job Summary

Under the supervision of the Program Lead, the Full Service Partnership (FSP) Case Manager provides case management and individual rehabilitation services for clients. The Case Manager coordinates care with intra-agency staff, county workers, school personnel, referring agencies and the community at large. In addition, they serve a caseload of children and/or TAY in the school, home, and community settings and are available 24/7 for crisis response. The Case Manager must also submit all required documentation in accordance with Aviva, DMH, DCFS, and COA standards.

Essential Functions

• Consistently serve a caseload of children and/or TAY with Individual Rehabilitation, Targeted Case Management, and Collateral services in the home, school, and community setting
• Complete and submit all documentation and Case Records Reviews in accordance with agency and Department of Mental Health (DMH) regulations including, but not limited to progress notes, client functional evaluations, outcome measures, and treatment goals
• Available 24/7, responsible for responding and providing support during crisis situations
• Consistently meet agency billing productivity requirements and on-time submission of notes and other documentation
• Ability to build protective capacity with families and Core Practice Indicators

(Engagement, teaming, assessment and understanding, long term view, planning, cultural competence, transitions, crisis management).

o Provide Trauma Informed Care and educate parents/caregivers

• As needed, provide community outreach to generate referrals including but not limited to presentations at schools, community organizations and functions, tabling at community fairs and outreach events, networking with community partners.
• Provide Outreach and Engagement to build relationships between program and potential clients and determine appropriateness for services
• Meet weekly with supervisor and consult as necessary when clinically indicated (e.g., potential Suspected Child Abuse Reports, other crisis situations)
• Works collaboratively and cooperatively within a multidisciplinary team
• In collaboration with team members, create and maintain Crisis Safety Plan for families
• Assess the need to request flex funds and communicate need to immediate supervisor
• Maintain effective working relationships, and coordinate care, with intra-agency staff, County workers, school personnel, referring agencies, and the community at-large
• Sensitive and responsive to the cultural differences among the agency’s client population
• Participation in all agency required meetings and trainings
• Adheres to all applicable Federal and State regulations for confidentiality, HIPAA, mandated reporting of suspected child or elder abuse
• Actively participate in a quality improvement project

The FSP Case Manager will take on special projects or additional duties as assigned by the FSP Program Lead.

Qualifications

Competency Requirements

-Ability to speak, read, write, and understand English

-Ability to work effectively as a member of the treatment team

-Ability to successfully work with families of diverse ethnic and cultural backgrounds

-Ability to promptly and appropriately respond to a crisis situation

-Must have excellent oral and written communication skills

-Must have excellent interpersonal skills

-Must have strong organizational and planning skills

-Knowledge of social services system and community resources

-Demonstrate skill in operating Microsoft Word, Outlook and Excel

-Must demonstrate attention to detail

-Must have excellent customer service skills and phone manner

-Bilingual (English/Spanish) preferred

Education and Experience

-Bachelor’s degree in related field required

-Previous experience working in a social services agency in a similar capacity preferred

Certifications/Licenses

-Valid CA driver’s license

Additional Requirements

-Tuberculosis clearance

-Department of Justice/Fingerprint clearance

-Satisfactory completion of health screening

-Proof of legal eligibility to work in the United States

-Satisfactory driving record

Delegates Authority To

N/A

Physical Demands

While performing the duties of a Case Manager the employee is frequently required to walk, drive and use their fingers to manipulate a keyboard or writing instrument. The employee is occasionally required to sit, stand and reach. The employee is rarely required to run, kneel and lift objects heavier than 15 pounds

Job Type: Full-time