Field Service Engineer

Hamamatsu, a global leader in advanced light detectors and detector systems for various applications, is seeking a Field Service Engineer to join our team. As the thriving market for Digital Pathology continues to expand, we invite you to join us in shaping the future of clinical diagnostics through cutting-edge photonics technology.

About Us:

At Hamamatsu, we cater to an extensive clientele that spans Fortune 100 companies, pioneering research laboratories, and innovative startups. Our mission is to enhance societal well-being by advancing photonics technology, and we're seeking dedicated individuals to be a part of this exciting journey.

Responsibilities:

As a Field Service Engineer, your role will be diverse and impactful:

• Perform on-site service, including repairs, maintenance, upgrades, and installations.
• Provide training to customers on product operation and offer support for any queries.
• Offer troubleshooting support through remote software tools, phone, email, or on-site visits, ensuring seamless problem resolution.
• Handle the installation and removal of demo/loaner equipment at customer sites.
• Maintain a well-stocked parts inventory to enable on-site service and coordinate with the factory for critical parts.
• Represent Hamamatsu at industry tradeshows, showcasing our innovative products and their practical applications.
• Track all activities in the Service Management system and generate service reports for customers.
• Prepare quotations for service requests and service contracts.
• Undertake special projects as required.