WHO WE ARE

The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for:

• Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Crown Media, Hallmark Global) to accelerate their direct-to-consumer product strategies
• Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc.
• Building, securing and operating digital consumer products for Hallmark’s LOBs
• Scaling development capabilities to build for Hallmark’s future

As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like Hallmark.com and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance.

WHAT THE ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE

The QA Engineer works closely with Developers, Product Managers and Delivery Mangers to create and launch product features that delight our consumers. The product focus is on Hallmark.com and the Omnichannel digital consumer shopping experience.

In this role, your primary responsibilities will include both manual and automated QA testing of web-based services/products on Hallmark.com working closely with onshore, nearshore and offshore team members. In addition, you’ll provide insight to cross-functional colleagues (e.g., Architecture, Development, Product, UX, Security) about quality assurance requirements and limitations encountered as user experience meets development. You will work with agile scrum teams focused on specific product areas to maintain a high level of quality with a strong QA mindset. Success in this role includes:

• Ensuring timely, effective, and quality delivery of software into production. 
• Working with other engineers in an agile environment to drive improvements in product quality via gray box and black box testing. 
• Writing automated test cases on the automation framework using eggplant/postman or equivalent tools. 
• Collaborating across teams and departments in order to prevent, report, track, and resolve defects. 
• Participating in creating and clarifying User Stories, and in planning Sprints. 
• Diving into hard problems and successfully deliver great results on schedule. 
• Creating and maintaining detailed and clear test plans and test case suites. 

This is a progressive role that will be filled at the level based on the skills and experience of the selected candidate.

BASIC QUALIFICATIONSThe following is required to be considered for this role:

• Bachelor’s Degree or 4 years of professional work experience
• At least 2 years of experience in Quality Assurance/Quality Engineering
• Experience with software testing principles and methodologies
• Experience with test automation

PREFERRED QUALIFICATIONSYour resume/application will stand out if you have:

• Bachelor’s Degree in Computer Science
• Experience with Load testing tools like Eggplant Performance, Akamai, LoadRunner, Azure DevOps or equivalent (Eggplant certifications on QA Automation are a plus).
• Deep understanding of Software QA methodologies, tools and processes (like white box, black box, and automation methodologies).
• Experience in Web application/eCommerce/Website testing.
• Experience in agile/scrum methodologies.
• Experience in building scalable and maintainable automation frameworks.
• Familiarity with performance testing and load testing tools.
• Ability to drive process improvements and innovation.
• Knowledge of different kinds of testing and where/how they fit into the overall product life cycle.
• High level of proficiency in in testing mobile native and web applications with minimal to no supervision.
• Proficient using Postman or similar test harness for RESTful web service testing.
• Experience with any version control system like Git or equivalent.
• Experience with automation scripting using tools like Selenium Webdriver, Appium or equivalent and proxy tools like Charles or Fiddler are a plus. Strong ability to troubleshoot and update automation scripts.
• Familiarity with device farm testing (such as BrowserStack) is a plus.
• Strong writing skills and an ability to address multiple communication styles.
• Experience working in an onshore-offshore model.
• Extensive experience with automation tools and frameworks, including Eggplant.
• Strong analytical and problem-solving skills.
• Excellent communication and influencing abilities in order to develop test plan documentation, bug reports

ADDITIONAL DETAILS

• Please initiate a conversation with your current manager prior to applying for an internal opening.
• This is a hybrid position and is located out of our headquarters office in Kansas City, MO. Ability to work at Hallmark HQ when necessary to meet business needs.

Now’s your chance to join our team—just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF. 

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.