SUMMARY

This position is primarily responsible for supporting the lead maintenance position in whatever area their skills allow and are needed. This position is also responsible for providing prompt and courteous handling of all resident service requests by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned. Prepares vacant apartments for occupancy.

Ensures repairs are completed correctly and on schedule. Prioritizes quick delivery of units ready for occupancy.

Diagnoses and performs minor or routine repairs of electrical, plumbing, carpentry, flooring, gutters, and external and internal lighting under the supervision of the Maintenance Lead.

Assists with grounds upkeep to make certain areas are well-groomed for outstanding curb appeal ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Identifies and resolves maintenance problems in a timely manner; Works well in group problem solving situations; Develops plans for completing daily work orders and coordinates projects with all parties involved; Completes projects on time and budget.

Interpersonal

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance; Meets commitments.
• Develops and maintains courteous and effective working relationships with residents, vendors and/or any other representatives of external organizations.

Organization

• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
• Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

COMPUTER SKILLS:

No Computer Skills Required.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

• Prior maintenance experience preferred but not required.
• Basic mechanical aptitude required to perform building maintenance.
• Ability to learn to diagnose and repair minor and routine maintenance.
• Competent written and verbal communication skills.
• Overtime and weekend hours may be required to meet deadlines.
• Six months experience performing work that requires constant physical activity
• Ability to read and understand written instructions and complete standard paperwork
• Able to work in moderately difficult environments and to regularly lift items weighing up to and occasionally above 50 lbs.
• Prior make ready work at a residential property is preferred.