Overview

Halifax Health is seeking an Office Registered Nurse.

Summary

The Office Nurse will serve as a clinical resource for incoming callers and our referrals staff and will function in a supervisory role within this department. All knowledge and technical ability utilized will be in accordance with the Florida Nurse Practice Act and Halifax Health and the Department Policies and Procedures.

Job Qualifications

• Currently licensed or eligible for RN licensure in State of Florida.
• Bachelor degree/diploma/associate degree from an accredited School of Nursing.
• Current Professional Rescuer CPR certification
• One year or more of hospital or clinic setting experience preferred
• Prior experience with phone triage and call response
• Professionalism in interpersonal communication skills with patients, patient families, colleagues, physicians and ancillary department personnel.
• Personal professional development, accountability, organization and leadership in the performance of professional nursing practice.
• Strong computer and applications skills to include MS Office 
• Ability to provide competent clinical knowledge as evidenced by schooling and previous experience
• Ability to handle high volume of incoming phone calls appropriately and efficiently, effectively triaging whenever appropriate.

Job Duties and Responsibilities

• Serve as the clinical resource & liaison for the incoming callers, Referrals Department staff, physicians & other staff (both internal Oncology and external Referring physician offices)
• Answer, appropriately assess and triage incoming calls in the New Patient Referrals Department
• Help determine the urgency for patient to be seen based on clinical information provided and consultation with the referring and receiving physicians
• Work with the Operations Coordinator to supervise the call flow and efficiency within the Referrals Department, including call processing software monitoring and report development and review
• Maintains confidentiality in communications regarding patients and staff
• Directly assists Referrals staff to ensure the following is completed:
  • Open communication with physicians, staff and referring physicians/offices to ensure patients are triaged appropriately
  • Responds to caller voicemail on a timely basis (within 24 business hours)
  • Complete call processing worksheets and forwards to insurance verification areas
  • Registers and schedules new patients accordingly
  • Completes new patient checklists in the electronic medical records system

About Us

Recognized as one of the 50 Top Cardiovascular Hospitals™ in the United States by IBM Watson Health™, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization. Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks. For more information, visit halifaxhealth.org.